Frequently Asked Questions
Are all sizes the same across different products?
Yes! Our socks are one size fits most. For more details, please refer to the product descriptions.
What are your socks made of?
Our socks are made from a combination of polyester, bamboo, cotton and spandex.
How do I use a discount code?
After selecting your products and entering your details on the checkout page, enter your discount code in the discount section for it to be applied to your order.
Please note: Only one discount code/promotion is redeemable per order.
How can I pay for my online purchases?
We accept payments via Visa, Mastercard, American Express, and Paypal.
Who can I contact if I am having trouble ordering online?
Email us at info@footloosesocks.com
Can I change my order after it has been confirmed?
Unfortunately we are unable to make changes to an order once it has been confirmed as we start processing and fulfilling the order immediately.
Do you ship internationally?
Definitely! Our products are shipped worldwide.
How much does delivery cost?
Delivery fees are calculated based on Australia Post's shipping rates. Please use our checkout and enter your delivery address to see the shipping cost.
Who is required to pay for customs duties/import tax/other fees?
Depending on which country you are in and the cost of the product, you may be required to pay customs duties, import taxes, tariffs and/or local postal service handling fees. These costs need to be paid for by the customer and are not included in our prices.
There are no duties or fees payable for Australian customers.
How long is delivery?
Orders a processed with 24 hours of placing an order. Australia Post shipping times are 2-6 business days depending on where in Australia you are located.
If you have any questions about your package or delivery, please get in touch with us at info@footloosesocks.com
What if I am not home when my order is delivered?
Usually your order will be held at your local post office if you are not home to accept the delivery. If you have not received your order in our timeframe, we recommend that you check with you local post office before contacting us.
What happens if my parcel doesn’t arrive, or is lost in transit?
Once your parcels have been posted in the mail they are then in the property of our external suppliers couriers. We are not legally responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you.
What if my item is faulty?
If you have received an item with a manufacturing fault, we will aim to resolve the problem as fast as possible. Please email us at info@footloosesocks.com and attach photos of the damage or fault, and include your full name, address, and order number, for us to resolve the issue. We are unable to refund or exchange items due to change of mind. For more information please see our Refund and Exchanges Page.
How do I return an item?
Please see the Refund and Exchanges Page on our website.
Need any further help?
Our team at Footloose is always striving to improve your shopping experience on our website. Please do not hesitate to contact us at info@footloosesocks.com for further support.